Through A Glass Darkly Outside looking in.
Customer Service Roulette
It’s amazing how you can call customer service multiple times and get as many answers. I got the boyfriend an iPhone. Apple told us they couldn’t make my month old iPhone and his brand new one be on a family plan, so they set us up with a second individual line of service under my name. The guy at the Apple store said I could call AT&T and they would be able to make it a family plan afterward. I’m not crazy about this idea, because I don’t trust wireless companies in the least, but I agree.
Later that night, I check my AT&T account online and see that I can combine them online. Excellent! No talking to people! But after clicking through a couple screens, I find that it won’t take place until the next billing cycle. Since that is December 3rd, and it’s only November 7th now, this a less than optimal solution. I cancel the action, and call AT&T. [Read more →]
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