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Verizon Fios: Encore

In Technology on 20 June 2008

Fios is now up and running completely. I’m a little annoyed that we didn’t get the correct HD channels for several days after it was installed, but when we returned from Canada, they were active. It’s mildly disturbing that both my initial order and then the order to fix the missing HD went wrong somehow. They had to send the HD correction order to the problem resolution team, but at least they resolved it.

I even got my first bill, and it seems to be correct. It looks like it includes all the promotional and bundle discounts. The first bill is always a little weird with prorating, but nothing looked out of place. Yay for not having to call and fight for discounts!

Picture quality is pretty darn good, at least to my eyes. The standard definition content looks miles better than Dish or Comcast, and the high definition content even looks better than Comcast. I also like the set-top box interface much better than Comcast’s. I just which the hard drive in the DVR was bigger. C’mon, Fios! 160 GB is not enough. Tuning channels is super fast.

The internet service is pretty zippy, and we haven’t had any problems yet. So far, so good, Verizon!


2 Comments

hey i’m glad you have everything you wanted and correct from verizon. i just ordered the triple play on friday and hoping everything goes as planned. your entry made me feel a little bit better, i think. today i did run into something weird while trying to check my order online. at first the phone part of the order had a yellow flag, but now it’s green and the tv and internet part of the order disappeared off the page. i’m a little worried now. also i was very worried about how they are going to mess up my first bill after reading all these horror stories on the internet. thanks for your entry!

Posted by raymond on 13 July 2008 @ 3am

Glad I could help. You never quite know what you’re going to get with Verizon, but this service is so worth it. You could always try calling the Fios people and ask about your order status. They were more helpful than other departments at Verizon.

Posted by Tamara on 13 July 2008 @ 10am

← Canada, eh?

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